Privacy Policy

Welcome to eSimAce! Your privacy is extremely important to us. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information. By using our services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you use eSimAce services, we collect information you voluntarily provide, including but not limited to:

• Account Information:Email address, password (encrypted), username
• Order Information:eSIM plan purchases, order history, payment information
• Payment Information:Processed through third-party providers (like Stripe)—we don't store complete credit card information
• Communication Information:Information you provide when communicating with customer service
• Referral Information:If you use referral features, we collect your referral code usage records

1.2 Automatically Collected Information

To improve service quality and user experience, we automatically collect the following technical information:

• Device Information:Device type, operating system, browser type and version, device ID
• Usage Information:Access times, page views, click behavior, feature usage
• Location Information:Approximate geographic location based on IP address (not precise location)
• Cookies and Similar Technologies:Used for authentication, preference settings, and analytics

2. How We Use Your Information

We use collected information for these purposes:

• Service Delivery:Process orders, activate eSIMs, send QR codes and usage instructions
• Account Management:Create and manage your account, verify identity, maintain account security
• Customer Support:Respond to inquiries, resolve technical issues, provide after-sales service
• Payment Processing:Process transactions through secure third-party payment platforms
• Service Improvement:Analyze usage data to improve product features and user experience
• Marketing:Send product updates and promotional information (you can opt out anytime)
• Security:Detect and prevent fraud, abuse, and illegal activities
• Legal Compliance:Comply with applicable laws and regulatory requirements

3. Information Sharing & Disclosure

We value your privacy and don't sell your personal information. We only share information in these cases:

3.1 Service Providers

We partner with trusted third-party providers to deliver services, including:

• Payment Processors:Stripe, PayPal, and other payment gateways
• eSIM Suppliers:Carrier partners providing global network connectivity
• Cloud Service Providers:For data storage and server hosting
• Email Services:For sending transactional and marketing emails
• Analytics Tools:Google Analytics and similar tools to understand user behavior

These providers can only access information necessary to perform their functions and are obligated to protect your data.

3.2 Legal Requirements

We may be required to disclose your information in these cases:

• Compliance with laws, court orders, or government requests
• Protection of eSimAce's legal rights and property
• Prevention or investigation of possible illegal activity
• Protection of user or public safety

3.3 Business Transfers

If eSimAce undergoes a merger, acquisition, or asset sale, your information may be transferred as part of business assets. We'll notify you before any transfer.

4. Data Security

We employ strict technical and organizational measures to protect your personal information:

• Encrypted Transmission:Using SSL/TLS encryption to protect data transmission
• Encrypted Storage:Sensitive data (like passwords) stored using industry-standard encryption
• Access Control:Strict limitations on employee access to personal information
• Security Audits:Regular security assessments and vulnerability scans
• Backup Systems:Regular data backups to prevent data loss
• Security Training:Staff training on data protection and privacy awareness

⚠️ While we take reasonable security measures, please note that no internet transmission or electronic storage method is 100% secure. Please keep your account credentials safe.

5. Your Rights

Under applicable data protection laws, you have these rights:

• Access:Request access to personal information we hold about you
• Correction:Update or correct inaccurate personal information
• Deletion:Request deletion of your personal information in certain circumstances
• Restriction:Request that we restrict processing of your personal information
• Data Portability:Request your data in structured, machine-readable format
• Objection:Object to our processing of your information for specific purposes
• Withdraw Consent:Withdraw previously given consent at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Cookie Policy

We use cookies and similar technologies to improve your experience:

• Essential Cookies:Maintain basic website functionality and security (cannot be disabled)
• Functional Cookies:Remember your preferences and login status
• Analytics Cookies:Help us understand how users interact with the website
• Marketing Cookies:Deliver personalized ads and marketing content

You can manage cookie preferences through browser settings, but disabling certain cookies may affect website functionality.

7. Children's Privacy

eSimAce services are intended for adults 18 and older. We don't knowingly collect personal information from children under 18. If you discover we've collected children's information, please contact us immediately and we'll take steps to delete it.

8. International Data Transfers

Since eSimAce provides global services, your information may be transferred to servers outside your country for processing and storage. We ensure these transfers comply with applicable data protection laws and employ appropriate safeguards (such as standard contractual clauses).

9. Data Retention

We retain your personal information only as long as necessary:

• Account Information:During account activity and 12 months after closure
• Transaction Records:Retained for 7 years per tax and accounting requirements
• Marketing Data:Until consent withdrawal or 2 years (whichever comes first)
• Technical Logs:Typically retained for 90 days

After retention periods end, we'll securely delete or anonymize your personal information.

10. Third-Party Links

Our website may contain links to third-party websites or services. We're not responsible for these third parties' privacy practices. We recommend reviewing their privacy policies.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or business practices. Material changes will be announced via email or website notice. Continued use of services indicates acceptance of the revised policy.

12. Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

This Privacy Policy is written in English. In case of conflict between language versions, the English version shall prevail.